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Established a strong relationship
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Freed up onshore team’s capacity to handle more-value-adding tasks
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Ensured efficiency in standard and routine tasks as offshore team took on complete responsibility for them through proper tracking and communication
CLIENT CHALLENGES
- High cost of junior in-house analysts
- Capacity tied up in repetitive tasks, with limited bandwidth for more client-facing tasks
- Lack of quick access to a talent pool
OUR APPROACH
- Quickly deployed two offshore resources with strong domain knowledge and relevant experience
- Gained understanding of client requirements through continued engagement and team training
- Built standardised templates and took complete responsibility for repetitive tasks including weekly market updates and other weekly, monthly and quarterly updates
- Targeted turning around time-sensitive projects within a day and sometimes within hours, while ensuring high quality
IMPACT DELIVERED
- Built efficiency in standard tasks to deliver higher volumes and move towards more complex or ad hoc work
- Our high-quality deliverables and regular feedback from the onshore team helped build strong relationships
- Saved considerable time by using a standardised template for repetitive tasks and enabling bankers to focus on more-value-adding activities
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